Delivery & return

 WHAT IS FRED'S RETURN POLICY?

Fred understands you want to try his colourful and original clothing.
This is why Fred offers a 14 day return policy, starting from the date you have received the order. All garments should be unworn and all tags should still be attached.
With every return Fred needs a return form.
The return form can be downloaded here. After you've filled in the return form,
you can return your item(s) to Fred's headquarters. 

Items ordered in our online sample sale cannot be returned!

WHERE DO I RETURN MY ORDER?

You can return your order to Fred’s headquarters:

A fish named Fred
Return/Exchange
Frankfurtstraat 2
1175 RH Lijnden
the Netherlands  

CAN I EXCHANGE FOR ANOTHER SIZE?

When you need another size, Fred asks you to order the correct size in a new order,
and return the wrong size afterwards with Fred's return form. 
 

CAN I RETURN A DAMAGED GARMENT?

Yes, Fred accepts damaged garments within one month of purchase. 
 

DO I HAVE TO PAY FOR MY OWN RETURN?

Yes, unfortunately Fred can't provide this for you yet. 
You can return your order with the parcel service you like. 
When returning your order we will not refund your shipping costs.
 

WHEN WILL I RECEIVE MY REFUND?

When Fred receives your return, he will check the return form,
and the item(s) will be refunded within two working days.
 

CLICK HERE FOR -> A NEW RETURN FORM  

WHAT COUNTRIES DOES FRED DELIVER TO?

Fred currently delivers to 15 countries at the moment: 
- Austria 
- Belgium
- Czech Republic
- Denmark 
- Finland
- France
- Germany
- Ireland
- Luxembourg
- Netherlands
- Poland
- Slovakia
- Spain 
- Sweden
- United Kingdom 
 

WHAT ARE FRED'S SHIPPING COSTS?

Fred has special shipping costs for each country. Go check them out below: 
 
Austria - €15 (Free shipping by orders above €200)
Belgium - €7,50 (Free shipping by orders above €100)
Czech Republic - €20 (Free shipping by orders above €200)
Denmark - €15 (Free shipping by orders above €200)
France - €12,50 (Free shipping by orders above €200)
Finland - €20 (Free shipping by orders above €300)
Germany - €7,50 (Free shipping by orders above €100)
Ireland - €20 (Free shipping by orders above €300)
Netherlands - €7,50 (Free shipping by orders above €100)
Luxembourg - €10 (Free shipping by orders above €150)
Poland - €15 (Free shipping by orders above €200)
Slovakia - €20 (Free shipping by orders above €200)
Spain - €20 (Free shipping by orders above €200)
Sweden - €20 (Free shipping by orders above €200)
United Kingdom - €15 (Free shipping by orders above €200)
 
Please be aware that for some countries we use DAP NP (Duties & taxes Not Paid - receiver pays). Which means the receiver will pay the duties & taxes. 

CAN I PLACE AN ORDER ONLINE AND COLLECT IT FROM A STORE?

No, Fred doesn't offer this yet. Fred is working on making it able to do so in the near future. 

HOW CAN I TRACK MY ORDER?

After placing your order, you will receive an order confirmation. You will receive a tracking code when your package has left our warehouse. 
 

DO I HAVE TO SIGN FOR MY PARCEL WHEN IT ARRIVES?

Yes, you will have to sign for the delivery. 

WHAT IS THE TIME SCHEDULE OF THE DELIVERY?

All of Fred's orders are transported by DPD.
DPD has given Fred leadtimes per country below: 
 
The Netherlands, Belgium, France and Germany:               1-2 working days
Austria, Czech Republic, Spain, Poland & Luxembourg:    1-3 working days
Denmark, Finland, Slovakia & Sweden:                                   1-4 working days
Ireland & United Kingdom:                                                         1-5 working days
 
During the holidays we have longer delivery times!

WHAT HAPPENS WITH MY PARCEL WHEN I'M NOT AT HOME FOR DELIVERY? 

When you’re not at home at the time of delivery, DPD will try to deliver your order
once again in the next days or leave a note in your mailbox with other options.