Delivery & return
What countries does Fred deliver to at what costs?
Fred currently delivers to 15 countries:
- Austria - €15 - Free above €200
- Belgium - €7,50 - Free above €100
- Czech Republic - €25 - Free above €200
- Denmark - €15 - Free above €250
- Finland - €28 - Free above €300
- France - €12,50 - Free above €200
- Germany - €8,50 - Free above €100
- Ireland - €20 - Free above €300
- Luxembourg - €11,95 - Free above €300
- Netherlands - €7,50 - Free above €100
- Poland - €15 - Free above 200
- Portugal - €27 - Free above €250
- Slovakia - €25 - Free above €250
- Spain - €24 - Free above €200
- Sweden - €25 - Free above €300
- United Kingdom - €24
What is Fred's delivery time?
All of our orders are transported by DPD.
DPD has given Fred leadtimes per country below:
The Netherlands, Belgium, France and Germany: 1-2 working days
Austria, Czech Republic, Spain, Poland & Luxembourg: 1-3 working days
Denmark, Finland, Slovakia & Sweden: 1-4 working days
Ireland & United Kingdom: 1-5 working days
How can I track my order?
After placing your order, you will receive an order confirmation. You will receive a tracking code when your package has left our warehouse.
Fred's return policy:
Fred understands you want to try his colourful and original clothing.
This is why Fred offers a 14 day return policy, starting from the date you have received the order. All garments should be unworn and all tags should still be attached.
With every return Fred needs a return form.
The return form can be downloaded here. After you've filled in the return form, you can return your item(s) to Fred's headquarters.
Items from the sample sale cannot be returned.
Where do I return my package?
You can return your order to Fred’s headquarters:
A fish named Fred
1175 RH Lijnden
Other return questions:
Can I exchange my package for another size?
When you need another size, Fred asks you to order the correct size in a new order,
and return the wrong size afterwards with Fred's return form.
Can I return a damaged garment?
Yes, Fred accepts damaged garments within one month of purchase.
Do I have to pay for my own return?
Yes, unfortunately Fred can't provide this for you yet.
You can return your order with the parcel service you like.
When returning your order we will not refund your shipping costs.
When will I receive my refund?
When Fred receives your return, he will check the return form,
and the item(s) will be refunded within two working days.
Can I place an order and return or pay it in our shops?
No, Fred doesn't offer this yet. Fred is working on making it able to do so in the near future.