WHAT IS FRED'S RETURN POLICY?
Fred understands you want to try his colourful and original clothing.
This is why Fred offers a 14 day return policy, starting from the date you have received the order. All garments should be unworn and all tags should still be attached.
With every return Fred needs a return form.
The return form can be downloaded here. After you've filled in the return form,
you can return your item(s) to Fred's headquarters.
Items ordered in our online sample sale cannot be returned!
WHERE DO I RETURN MY ORDER?You can return your order to Fred’s headquarters:
A fish named Fred
1175 RH Lijnden
CAN I EXCHANGE FOR ANOTHER SIZE?When you need another size, Fred asks you to order the correct size in a new order,
and return the wrong size afterwards with Fred's return form.
CAN I RETURN A DAMAGED GARMENT?Yes, Fred accepts damaged garments within one month of purchase.
DO I HAVE TO PAY FOR MY OWN RETURN?Yes, unfortunately Fred can't provide this for you yet.
WHEN WILL I RECEIVE MY REFUND?When Fred receives your return, he will check the return form,
and the item(s) will be refunded within two working days.
CLICK HERE FOR -> A NEW RETURN FORM
WHAT COUNTRIES DOES FRED DELIVER TO?Fred currently delivers to 15 countries at the moment:
WHAT ARE FRED'S SHIPPING COSTS?Fred has special shipping costs for each country. Go check them out below:
CAN I PLACE AN ORDER ONLINE AND COLLECT IT FROM A STORE?
No, Fred doesn't offer this yet. Fred is working on making it able to do so in the near future.
HOW CAN I TRACK MY ORDER?
DO I HAVE TO SIGN FOR MY PARCEL WHEN IT ARRIVES?Yes, you will have to sign for the delivery.
WHAT IS THE TIME SCHEDULE OF THE DELIVERY?All of Fred's orders are transported by DPD.
DPD has given Fred leadtimes per country below:
WHAT HAPPENS WITH MY PARCEL WHEN I'M NOT AT HOME FOR DELIVERY?When you’re not at home at the time of delivery, DPD will try to deliver your order
once again in the next days or leave a note in your mailbox with other options.